A Client Tried to Poach My Team Member. Here’s What Happened.

After a tough onboarding, we put everything into turning this client’s account around—and tripled their lead volume. When their contract ended, they decided to move on.

Then they tried to hire the person leading their account directly.

In this episode of the Brand Building Podcast, I share what happened, how my team member handled it, and why we’re still giving that client a professional handoff.

We’re talking about loyalty, taking responsibility when your team falls short, and why better performance doesn’t always repair a damaged client relationship.

Your reputation comes from how you act when things get uncomfortable. This experience was a reminder of the kind of business—and team—I want to build.