How Redo Makes Ecommerce Returns Free — and Turns Them Into Revenue | Taggart Kruger

Most brands lose the customer the moment they file a return. Redo is built to change that.

In this episode, I sit down with Taggart Kruger from Redo to break down how they've built the only end-to-end returns solution in ecommerce — from checkout protection and AI-powered exchange agents to a 120,000 sq ft warehouse that physically processes, grades, and liquidates returned inventory.

What's covered:
→ How Checkout Plus makes returns completely free for brands
→ How the AI exchange agent drives store credit and repeat purchases over refunds
→ What grading, refurbishment, and liquidation look like at scale
→ Why bot and agent traffic is already at 60% of ecommerce visits
→ How Redo's Commerce Agent protects brand margins in an agentic shopping world

Already working with brands from $5M to Tailormade — this is one to listen to if you're serious about cleaning up your operations.

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